Refund policy

1. Return Eligibility & Window We accept returns for standard, non-perishable products within [4 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

2. Exemptions: Live Biological Products (Perishables) Many Milbies products contain live beneficial organisms (such as nematodes and other biological controls) and have specific storage, temperature, and shelf-life requirements. Because of their perishable nature, all live biological products are strictly exempt from change-of-mind returns. We cannot accept returns on these items once they have been dispatched. (This does not affect your statutory rights if an item arrives damaged or faulty).

3. Damaged, Incorrect, or Faulty Orders If your order arrives damaged, you receive the wrong product, or the biological control is dead/faulty upon arrival, please contact us within 3 days of receipt.

  • Do not dispose of the product or packaging until instructed.

  • Please provide your order number, a brief description of the issue, and clear photographs of the product and packaging.

  • We will arrange a free replacement or a full refund for damaged or faulty items.

4. How to Initiate a Return If you wish to return a standard (non-perishable) item, please contact us at info@milbies.com with your order number. Please do not send items back without contacting the Milbies team first.

5. Return Shipping Costs

  • Change of Mind: You (the customer) are responsible for paying the return shipping costs for non-perishable items if you change your mind.

  • Faulty/Damaged Items: Milbies will cover all return shipping costs (or provide a free replacement without requiring a return) for damaged or incorrect orders.

6. Refunds Process Once we receive and inspect your returned standard item (or approve your claim for a damaged live product), we will notify you by email. Approved refunds are processed within 5 business days and will be automatically applied to your original method of payment. Please note that your bank or credit card company may take additional time to post the funds to your account.

Contact Us For any questions regarding your specific order, please contact our team at info@milbies.com or visit our contact page.