We're here to help if something isn't right.
Because many Milbies products contain live beneficial organisms, returns work a little differently from ordinary garden products. If there's a problem with your order, contact us and we'll help you find the right solution.
Live biological products
Many Milbies products contain live beneficial organisms and have specific storage, temperature and shelf-life requirements. Because of their perishable nature, some products may not be eligible for a change-of-mind return once supplied.
This does not affect your statutory rights if an item is faulty, damaged, incorrect or not as described.
Damaged or incorrect order
Something arrived damaged, faulty or isn't what you ordered?
See what to do →Live products
Special conditions may apply to nematodes and other live biological controls.
Read about live products ↓Changed your mind?
Return eligibility depends on the type of product you've purchased.
Check the details ↓Damaged, incorrect or faulty orders
Please contact us as soon as possible if your order arrives damaged, you receive the wrong product or you believe there is a problem with the product.
To help us investigate quickly, please include your order number, a short description of the issue and, where possible, clear photographs of the product and packaging.
Changed your mind?
Return eligibility depends on the type of product you purchased.
Standard non-perishable items may be eligible for cancellation and return in accordance with your statutory rights.
Products containing live beneficial organisms may be considered perishable because their condition and effectiveness can be affected by time, temperature and storage. These products may therefore not be eligible for a change-of-mind return.
If you're unsure, please contact us before sending anything back.
How refunds work
If a refund is approved, it will normally be issued to the original payment method.
Once we have processed your refund, your bank or payment provider may take additional time to show the funds in your account.
We'll confirm by email when your refund has been processed.
Returns by post
For eligible non-perishable products, please contact Milbies within 14 days of delivery if you wish to make a change-of-mind return.
Items must be returned in new, unused condition and, where applicable, in their original packaging. Returns are made by post.
For change-of-mind returns, the customer is responsible for the return postage cost. We do not charge a restocking fee. If an item is faulty, damaged, incorrect or not as described, please contact us first so we can arrange the appropriate solution.
Exchanges are available for eligible non-perishable items, subject to stock availability. Please contact us before returning an item for exchange.
Once an approved return has been received and checked, any approved refund will be processed to the original payment method within 10 days.
Please contact us before sending any return. Live biological products may have different return eligibility because of their perishable nature.
Return address
Agralan Ltd
The Old Brickyard
Wiltshire
SN6 6QR
United Kingdom
Customer service
Return window
14 days from delivery for eligible non-perishable products
Return method
By post · customer pays return postage for change-of-mind returns
Restocking fee
None
Refund processing
Within 10 days after an approved return is received and checked
Problems with a biological control?
Biological controls are living products, so storage, temperature, timing and application can affect their performance.
If you think a product hasn't performed as expected, contact us before discarding it. We may ask how the product was stored and applied so we can understand what happened and advise you properly.
Still need help?
Every situation is a little different. If you're unsure whether your order qualifies for a return, replacement or refund, get in touch and we'll be happy to help.